LinkNewNet FAQ: Pre-Owned Network Equipment Questions Answered

Aug 07 , 2026 5

TL;DR: LinkNewNet sells pre-owned Cisco, HPE/H3C, Huawei, Juniper, F5, Fortinet, and MikroTik network equipment from Shenzhen, China, with 3-month (extendable to 12-month) hardware warranty, per-unit test reports, and worldwide shipping in 2 to 3 working days. Below are the questions buyers ask most often — ordering, payment, shipping, warranty, condition, licenses, and company credentials. If your question is not here, message us via the contact page or WhatsApp +86 189 5477 6148; our sales team answers within one business day.

Orders and Payment

Q: How do I place an order?

A: Send us the part numbers or product links from our site. We confirm stock, price, shipping cost, and the test report for the specific unit, then issue a proforma invoice. Payment follows your confirmation.

Q: What payment methods do you accept?

A: Bank transfer (T/T), PayPal, and major credit cards via our payment processor. For larger orders (typically above $2,000) we also support escrow arrangements — ask us.

Q: Do you offer discounts for bulk orders?

A: Yes. Volume pricing applies to quantities and to project orders (multi-unit, mixed SKU). Send us your list and we will quote the best available price.

Q: Is there a minimum order quantity?

A: No minimum for most in-stock items. Single-unit orders ship the same way as bulk orders, with the same testing and warranty.

Q: Are prices negotiable?

A: Prices on the site are our starting point. For bulk, extended-warranty, or bundled orders, we will usually do better — a quick quote request costs nothing.

Shipping and Delivery

Q: Where do you ship from, and which carriers do you use?

A: We ship from Shenzhen, China via DHL, FedEx, UPS, and TNT (and air freight for large orders). Most orders arrive within 5 to 10 working days depending on destination.

Q: How fast is delivery?

A: Orders are tested and shipped within 2 to 3 working days of payment confirmation; transit is typically 5 to 7 working days for express couriers. Total time to door: roughly 7 to 10 working days for most countries.

Q: Do you handle customs and duties?

A: We handle export customs on our side and ship with clear documentation (invoice, packing list, sometimes certificates of origin). Import duties and taxes at your end are the buyer's responsibility; we declare values accurately and can advise on duty rates by destination.

Q: Do you provide tracking?

A: Yes, tracking numbers are shared as soon as the shipment is booked, and we monitor delivery until the consignment is signed for.

Q: Can you ship to my country?

A: We ship worldwide. Certain countries have import restrictions on used telecom equipment — tell us your destination and we will confirm feasibility before you pay.

Warranty, Returns and RMA

Q: What warranty do you provide?

A: Every unit carries a 3-month free hardware warranty from the delivery date, with 6-month and 12-month extensions available. See the full warranty policy.

Q: What happens if the unit arrives defective?

A: Report it within 7 days of delivery with photos or console output. We confirm the fault, approve an RMA within 48 hours, and repair or replace the unit — see the RMA process in the warranty policy.

Q: Can I return a unit that is not defective?

A: Yes, within 7 days of delivery, subject to a 10% restocking fee and the unit being in the condition it left our warehouse. Units arriving non-conforming (wrong model, missing parts) are returned or replaced at no cost.

Q: Do you have a money-back guarantee?

A: For confirmed non-conforming deliveries, we offer replacement or full refund at your choice. For other returns, refunds are processed after the unit is received and inspected.

Product Condition and Testing

Q: What condition are your products in?

A: All units are pre-owned, fully tested, and graded (Grade A is our standard: fully functional with possible light cosmetic marks). "Mint" and "New" stock are available on select lines — the grade is stated on every listing.

Q: Do you test every unit?

A: Yes. Every unit passes our full testing process: port-level tests, component checks, burn-in soak, and final QA. Test reports are available on request before you pay — details on our testing and quality control page.

Q: Is the equipment "as-is"?

A: No. Nothing on our site is sold as-is. Every listing is a tested unit with a warranty and a test report.

Q: Do units come with accessories (rack ears, cables, power cords)?

A: Standard accessories are included where they were part of the original packaging (rack ears, console cables, power cords by region). Accessories are listed per product; ask if you need something specific.

Q: Are your products original Cisco / HPE / Juniper hardware?

A: Yes. We sell genuine manufacturer hardware only, sourced from decommissioned data centers and enterprise upgrades. Serial numbers are verifiable and stated on the test report.

Licenses and Support

Q: Do software licenses (DNA, Smart Licensing) transfer with used equipment?

A: Perpetual licenses embedded in the hardware (e.g., DNA "E" licenses on Catalyst 9300) stay with the unit. Term subscriptions need a formal transfer. We document the license state of every unit — see our DNA licensing guide.

Q: Can I buy a Smart Net Total Care contract from you?

A: SNTC contracts are tied to the original owner's Cisco account and generally do not transfer. We sell the hardware with our own warranty; if you need manufacturer support, check the unit's contract eligibility with Cisco directly — read our SNTC guide for the details.

Q: Do you provide technical support after purchase?

A: Yes — free pre-sales technical advice (compatibility, config questions) and after-sales support on hardware issues during the warranty period. For deep configuration help we can also quote paid engineering time.

About LinkNewNet

Q: Who is LinkNewNet and where are you based?

A: LinkNewNet is a Shenzhen, China-based supplier of pre-owned network equipment, operating since 2004. We focus on Cisco, HPE/H3C, Huawei, Juniper, F5, Fortinet, and MikroTik for data centers, ISPs, and enterprise networks.

Q: Can I visit your warehouse?

A: Yes — buyers are welcome to visit our Shenzhen warehouse for stock inspection and on-site testing. Contact us to arrange a visit.

Q: Do you export worldwide?

A: Yes. We ship to over 60 countries, with particular experience in North America, Europe, Southeast Asia, and the Middle East.

Q: How do I contact you?

A: Use the contact page, WhatsApp +86 189 5477 6148, or email us — responses within one business day.