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ME60 Board Registration Failure
Jun 05 , 2025 34

ME60 Board Registration Failure

Problem Description
An ME60 device is experiencing board registration failure. When the same board is installed in another ME60 device, it registers normally.

Alarm Information
The ME60 device reports "Board registration failure".

Troubleshooting Process

  1. Initial investigation shows the board registers normally when moved to another chassis, confirming the board itself is not faulty.

  2. Running the startup CRC check reveals system file verification failure on the active main control board (Slot 18).

  3. Logs indicate multiple boards in the same chassis fail to register for the same reason.

  4. Based on this information, the issue is suspected to be caused by a corrupted system software package, leading to abnormal file loading and preventing board registration across different slots and board types.

Root Cause
Analysis confirms the registration failure is due to a corrupted system software package causing file loading abnormalities. This explains why the board registers successfully when moved to another chassis.

Solution
The current version and device support this board. The recommended solution is to:

  1. Copy the system software package from Slot 17 to Slot 18's CF card with a new filename.

  2. Configure the device to boot from the new package and perform a master/backup switchover.

  3. After successful switchover, power cycle the board in Slot 14.

Detailed Steps

  1. Copy the system software package by executing the copy command from slave CF card to main CF card with a new filename.

  2. Set the next startup package to the newly copied file and prepare for switchover by entering system view and executing the slave switchover command.

  3. After the backup control board registers, reset it using the reset slot command.

  4. Once both control boards register normally, perform a CRC check on the system files. If no issues are found, power on the previously unregistered board using the power on command.



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